How do your sizes work?

Every item has a size chart included. Kindly allow a slight variation (1–3 cm) due to manual measuring.

How much is shipping?

Free shipping on ₱3,000+ orders! Shipping fee starts at ₱100 — weight-based at checkout.

What is your return policy?

Return & Exchange Policy As our items are pre-order and made especially for you, we do not accept returns or exchanges due to change of mind, incorrect orders, or sizing concerns.However, we will accept a return or exchange only if: * The item is damaged or defective * The wrong size or product was sent To be eligible for a return or exchange:* The item must be unworn and unused * All tags must still be attached * Must be return in its original ziplock packaging Please notify us within 3 days of receiving your order and provide photos of the issue. If any of these issues occur, message us on:<ul><li>Instagram (@ecrack2.ph) </li><li>Facebook (EC RACK II) </li><li>Or through our website chatbox </li></ul>We’ll guide you through the return/exchange process step by step.

Hi everyone! Our main IG account (10.2k followers) is currently down. Please contact us via @ecrack2.ph for updates and inquiries. Don’t worry—all orders are confirmed and will be delivered as soon as they arrive. Thank you for sticking with us!

ENJOY FREE SHIPPING ON ORDERS OVER ₱3,000! Use code: ECFREESF at checkout

We carry all your favorite brands! If you're looking for something specific, feel free to chat with us, we're happy to help you find it! More discounts coming soon—stay tuned!

Contact information

Merchant Name: EC RACK

Customer Support Contact: ecrackph@gmail.com

Business address: 17 Narra Street, 2200 Olongapo PH-ZMB, Philippines

Phone Number: +639484134087

FAQs

Carefully produced in China or Vietnam, depending on the item.

Every item has a size chart included.

Kindly allow a slight variation (1–3 cm) due to manual measuring.

Shipping

As of the moment, we only offer local shipping within the Philippines.

Free shipping on ₱3,000+ orders!

Shipping fee starts at ₱100 — weight-based at checkout.

Return & Exchange Policy

As our items are pre-order and made especially for you, we do not accept returns or exchanges due to change of mind, incorrect orders, or sizing concerns.

However, we will accept a return or exchange only if:

* The item is damaged or defective

* The wrong size or product was sent

To be eligible for a return or exchange:

* The item must be unworn and unused

* All tags must still be attached

* Must be return in its original ziplock packaging

Please notify us within 3 days of receiving your order and provide photos of the issue.

If any of these issues occur, message us on:

Instagram (@ecrack2.ph)
Facebook (EC RACK II)
Or through our website chatbox

We’ll guide you through the return/exchange process step by step.

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How do your sizes work?

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What is your return policy?

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